REFUND/CHANGE POLICY

 

  • The $2,000 Deposit goes directly to the cost of Ministry of Agriculture, Food and Rural Affairs Animal Quarantine documentations, microchip implant, flight reservations, etc. related to import and export for the dog you purchased to go to your country. Therefore, in case of cancellation, the deposit is not refundable. Rolly Pups INC has already spent and used the deposit towards the above process.

     

    • If the remaining balance is not completed without any special reason within the 7 days after the deposit has been placed, the purchase may automatically be canceled and the deposit is not reimbursed.

       

      • It is absolutely impossible to cancel or change to another puppy because they are living animals once the deposit is placed. (If you request for an exchange to a different puppy, you must make another deposit, and the hoteling fee will be charged separately from the first decision for the same reason as Clause 4 below.)

         

        • If you have to cancel due to a very unavoidable reason after the full payment, the cost of hoteling fee other than the deposit will be calculated as $150 per day. The compensasion will be calculated and deducted from hoteling fee + the deposit. This is because the dog's ownership from the point of purchase is transferred from Rolly Pups to the buyer. This is the cost of documents, care fees, etc that is given to the clients who have not purchased, or those who have requested cancellation.

           

          • In the event of a dispute in the future, the above Clause 1-4 may be used in legal actions as reference.